Shipping policy

Shipping Policy
How We Ship
VAEL Essentials partners with trusted eco-friendly suppliers to bring you high-quality cleaning products. All orders are fulfilled and shipped directly from our supplier to your door.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will begin processing the next business day.
Estimated Delivery Times
β€’ Canada: 7–14 business days
β€’ United States: 10–18 business days
Delivery times are estimates and may vary due to carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update.
Important Notes
β€’ We are not responsible for delays caused by carriers or incorrect addresses provided by the customer.
β€’ If your package is lost or delayed, contact us at vaelwpg@gmail.com and we will resolve it promptly.
β€’ Items from one order may arrive in separate packages.
Contact Us
πŸ“§ vaelwpg@gmail.com
πŸ“ž 431-992-8128
πŸ• Mon–Fri, 9:00 AM – 6:00 PM