Refund policy
Refund & Return Policy
Our Commitment
Your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.
Eligibility for Returns
• You may request a return within 14 days of receiving your order.
• Items must be unused, in their original packaging, and in the same condition as received.
• To initiate a return, contact us at vaelwpg@gmail.com with your order number and reason for return.
Non-Returnable Items
• Opened or used cleaning products for hygiene and safety reasons.
• Items marked as final sale.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
Refund Process
• Once your return is received and inspected, we will notify you by email.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the return is due to our error.